Shenzhen GAMAN Lighting Technology Co., Ltd (No.495, Ainan Road,Ailian,Longgang District, Shenzhen, Guangdong P.R.C
T: +86. 0755. 2837. 8160, F: +86. 0755. 2850. 8589) hereby guarantees customers which buy LED products from Gaman lighting

as follows providing the damages are not caused by artificial or natural disaster factor:

We provide three optional after-sales service methods below:

After-sales Service Method NO.1

(1) Free after-Sales Service Period: We guarantee two years warranty time and 3 years free technical supports from goods shipping out of GAMAN manufactory.

(2) Customer undertakes the expenses which send the defective product to GAMAN factory, and we undertake the expenses which send the good product to customer.

(3) GAMAN offers free training for engineers in our factory. If the saleroom is more than 1 million USD, GAMAN arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, GAMAN undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.

After-Sales Service Method No.2

(1) GAMAN offers 2% complete unit as free spare unit to customer.

(2) We provide 3 years free technical supports from goods shipping out of GAMAN manufactory.

(3) GAMAN offers free training for engineers in our factory. If the saleroom is more than 1 million USD, CoreShine arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, GAMAN undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.

After-Sales Service Method No.3

(1) GAMAN offers 1% complete unit as free spare unit to customer.

(2) We provide 3 years free technical supports from goods shipping out of CoreShine manufactory.

(3) GAMAN offers free training for engineers in our factory. If the saleroom is more than 1 million USD,

GAMAN arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, CoreShine undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.

(4) GAMAN offers 1%-5% components to customer as free spare parts shipping together with the goods for customer self-maintaining. The spare parts can be replaced within one year from goods shipping out of GAMAN manufactory. Customer undertakes the expenses which send the defective spare parts to GAMAN factory, and we undertake the expenses which send the good spare parts to customer.

(5) Spare Parts Table: